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How BK99 Co Protects Your Account Data

This page sets out how BK99 Co collects, stores and uses the details tied to your account, your bKash, Nagad or Rocket transactions, and your device when you open our lobby.

Account DataPayment RecordsDevice & Session LogsSupport Requests
BK99 Co How BK99 Co Protects Your Account Data
DATA HANDLING PRACTICE

How We Secure Your Wallet Details

Keeping your account data tight isn't a side task for us — it's tied directly to how deposits and withdrawals move through bKash, Nagad and Rocket. We separate what we store (account identity, transaction references) from what we never touch (your wallet PIN, your mobile banking password). Session cookies keep you logged in on mobile without asking for your password on every screen refresh, and we check access logs whenever a withdrawal needs manual verification. Below is a short breakdown of where each type of data sits and who can act on a change request.

Account & Identity Data We keep the registration details, contact number and identity data you gave us when you opened your account, used only to verify you and to process a withdrawal request when it's raised.
Session Cookies & Device Data Cookies keep your login active between screens on mobile and desktop, and we log device type and IP address mainly to flag unusual access to your account before a payout is approved.
Retention Of Payment Records Transaction references tied to your bKash, Nagad or Rocket deposits stay on file for as long as needed to resolve disputes or meet our own accounting and verification requirements.
Requesting A Data Change Want a correction, a copy of what we hold, or account data removed once it's no longer required? Message support with your account reference and we'll act on a verified request.
PRIVACY CONTACT POINTS

Reach Us About Your Account Data

Got a question about what we hold on your account, or want a copy of your data? Our support desk handles privacy requests the same way it handles a stuck bKash deposit — through the channels already open to you inside your account. Reach out through live chat while you're logged in, drop a message through the help ticket form, or write in through the contact email listed in your account settings. We log every privacy request with a reference number so you can follow up on it without repeating your account details each time.

Live Chat In Your Account Open live chat from your logged-in dashboard to ask about data we hold, request a copy of your account records, or flag a wallet transaction you don't recognise on bKash, Nagad or Rocket.
Help Ticket For Data Requests Submit a written request through the help ticket form when you want your account data checked, corrected or removed, and we'll confirm the request against the details on file before acting on it.
Support Email On File Write to the support email address shown in your account profile for anything you'd rather not raise over chat, including questions about how long we keep payment or verification records.

Questions About Your Account Privacy

Before you write in to support, here are the questions we get asked most about how BK99 Co handles account and payment data. If your case is specific to a wallet dispute or a verification step, our help desk can walk through it with you directly using your account reference.

We collect the contact and identity details you provide at registration, along with device and session data, plus payment references from bKash, Nagad or Rocket transactions linked to your account.

No. Your wallet PIN never reaches our servers — it's entered inside the bKash, Nagad or Rocket app on your phone, and we only receive the transaction reference once it clears.

Yes, you can request removal of data we're not required to keep for verification or accounting purposes; message support with your account reference and we'll confirm what applies to your case.

Access to your transaction records is limited to support staff handling a verification or a dispute you've raised; we don't share your payment history with outside marketers.

How certain data practices apply can depend on your local law and eligible region, so treat this policy as our general standard and check with support if your situation needs specifics.

Log into your account, open your profile settings and update your contact number or email; if the change affects identity verification, support may ask for a quick confirmation step.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.